1. Return Eligibility

To be eligible for a return:

• The item must be unused, unworn, and in its original packaging.

• The return request must be made within [7–14] days of receiving your order.

• Proof of purchase (order confirmation or receipt) is required.

Note: Certain items such as opened hair extensions or products marked as final sale are non-returnable due to hygiene reasons.

2. How to Request a Return

To initiate a return, please contact us at:
Email: [Insert Email]
Phone/WhatsApp: [Insert Number]

Once your return request is approved, we will provide you with the return shipping address and further instructions.

3. Return Shipping

• Customers are responsible for return shipping costs unless the item is damaged or incorrect.

• We recommend using a trackable shipping service to ensure the safe return of the product.

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 5–10 business days.

Please Note: Shipping charges are non-refundable.

5. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange for a replacement or full refund as appropriate.

6. Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original product and place a new order.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:
Email: info@dream5.com
Phone/WhatsApp: +971 58 537 6251
Address: Dubai, UAE